This configures the FTP server (ProFTPd) to use ports 60000 - 60100 for passive FTP connectivity (don't worry, when you connect using your FTP client, you still use port 21).

If you have root access to your server, you may login via SSH as root to solve this problem by running the following commands.Įcho 'PassivePorts 60000 60100' > /etc/proftpd.d/nf Make sure you're connecting using Passive (PASV) mode. If you're on one of our shared hosting accounts or you have a VPS with Hands-On Support, please open a ticket and include your FileZilla connection log indicating the error - it needs to match something similar to the errors in the list above.

Solution 2: Configure your server's Firewall Security Note: ensure you are connecting via SFTP or FTP with TLS.

The section at the top is called Transfer Mode.Open Filezilla and open the settings (under the Edit menu).If you use FileZilla, it comes with Passive mode enabled by default, however if it has been changed at some point, you can re-enable Passive mode by completing the following steps Note: Active and PORT mode are one and the same, as are Passive and PASV mode. It may be called 'Enable Passive (PASV) mode' or conversely, 'disable Active (PORT) mode'. You must enable Passive (PASV) mode in your FTP client. There are a few ways that your FTP client may represent this setting. Problem Resolution Solution 1: Connect using Passive mode Error: Failed to retrieve directory listing.Unable to build data connection: Connection timed out.You might receive an error like one of the following: You cannot connect via FTP the server accepts your username and password, but fails when retrieving a drectory listing or while waiting for welcome message. FTP Connection fails at 'Retrieving Directory Listing' or 'Connection Established, waiting for welcome message'

Cannot connect to filezilla sftp server